Returns & Refunds

60-day money-back guarantee

We want you to love your SlimPulse™ Fascia Ring Massager. Try it for 60 days. If you're not happy with it for any reason, send it back and we'll refund your purchase.

Free returns

Returns are free. We send you a prepaid return label, so you don't pay anything to send it back.

How to start a return

  1. Email us at slimpulsestoreofficial@gmail.com within 60 days of delivery with your order number and the reason for your return.
  2. We'll reply with your prepaid return label and instructions.
  3. Pack the massager with everything it came with (strap, charging cable and user manual) and drop it off with the carrier.

Please wait for our reply before sending anything back. Returns sent without a return label can't be tracked or processed.

Refunds

Once your return arrives, we'll check it and email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it.

Faulty, damaged or wrong item

If your order arrives faulty, damaged or isn't what you ordered, email us with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer.

Late or missing refunds

If you haven't received your refund within 10 business days of our confirmation email, check with your bank first, then email us and we'll look into it.

Shipping information

  • Free shipping on every order to the United States. We currently ship to the US only.
  • Processing: orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
  • Delivery: usually 5–10 business days after your order ships.
  • Tracking: you'll get an email with your tracking link as soon as your order ships.
  • Late or damaged parcels: if your order hasn't arrived within 15 business days of shipping, or arrives damaged, email us and we'll send a replacement or a full refund.

Full details: Shipping Information.

This guarantee is in addition to your statutory rights as a consumer, which are not affected.